Quality audit and mystery shopping
How to optimize the profitability of your spa or accommodation?
Our design office will provide you with details
its luxury hotel and spa audit protocol
Auditing your hotel or wellness structure allows you to highlight its strong points and areas for improvement. Boost your establishment! Our experts are specialized and deliver their report impartially. A neutral person from outside your structure will have a fresh look at your organization. The objective? Providing you with solutions to re-motivate your teams and improve your competitiveness in order to respond to changing luxury standards. Our service is available in: spa audit, catering audit and hotel audit, with the possibility of carrying out mystery visits.
A spa represents a real economic challenge which requires perfect control of its operation for a long-lasting and profitable activity:
▸ Complete analysis of each experience lived by the customer, control of reception procedures from appointment making to accompaniment.
▸ Detailed study of the care offer: assess its relevance, profitability, recruitment and retention rate.
▸ Technical and behavioral assessment of staff, testing of care protocols: know-how and professional skills.
▸ Close observation of the functioning of the team and operational processes.
Do you want to give a healthy influence to your catering service? Or change the positioning of your hotel or palace? Our hotel and restaurant audit service reviews all these elements:
▸ The place and the environment: readability of the name, the offer, interior atmosphere, consistency of decoration, brightness, background music, staff attire.
▸ Customers: define your persona (desired customers), as well as the profiles of existing or potential customers, understand their expectations in order to respond to them with a suitable offer.
▸ The restaurant's menu: attractiveness, name of the dishes, consistency with the establishment's well-being or health offering.
▸ Control of the quality of service provision: customer reception, complaints management, etc.
Is your hotel establishment missing a spa offer? Check out our turnkey spa design service
How do you know how your tourist establishment ranks in relation to the competition and new customer demands? Do your services match what you sell?
In order to have an objective point of view of your offer, we organize for you the visit of a mystery shopper within your hotel or well-being structure. This perfectly complements our hotel and spa audit service for a 360° vision. The spa mystery tour and the catering or accommodation mystery tour allow you to retrace the customer journey in real conditions. This way, you will have a snapshot of the customer experience from the inside. You will be able to realize the discrepancies between your offer and its perception, and correct the operating discrepancies. The result is a better user experience, recruiting new customers and retaining old ones, as well as improving the well-being of your teams.
Auditing a company means establishing a real diagnostic examination.
It means listening to the different actors involved in order to understand and make people understand the system in place or to be put in place. Boost your activity, rethink your offer, refine your target, move upmarket: these are all the objectives of our hotel, catering and spa audit service, supplemented by mystery visits.
Contact us now to set up your personalized audit.
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