A whole team around Diane Bernardin
Our multidisciplinary team is made up of seasoned, highly regarded professionals. They all share a deep knowledge of luxury hospitality and a holistic approach to wellbeing. We are as committed as you are to bringing your projects to fruition. “Our passion drives our success,” says Diane Bernardin, founder of Wellness Consulting.
Learn more about our wellness team!
A team of wellness consultants
with a broad range of expertise
Our expertise is both broad and specialised. Our team stands out for its comprehensive understanding of the specific needs of luxury hospitality and wellness, as well as its knowledge of the specialised professions in these sectors. Spa managers and marketing consultants work alongside naturopaths and yoga teachers. That is our strength: experts in every field.
Thanks to our international team, our work naturally extends across the globe. This gives us the opportunity to engage with different cultures, both in wellness in its broadest sense and in the holistic care of our clients. After all, the treatment menu isn’t everything. Décor, food offerings, fitness and personal development programs all contribute to the distinctive atmosphere of your property.
We also source premium cosmetics brands that align with your values and add that little something extra that makes all the difference. As client expectations continue to evolve and the bar keeps rising, we stay on top of the latest market innovations. We also take eco-conscious and healthy trends into account.
Diane Bernardin, Founder of Wellness Consulting
and talent recruiter
Diane Bernardin brought her colleagues together under the Wellness Consulting banner. Her international award at the Black Diamond Award, followed by the Best Spa Retreat of France award for one of her creations, have made her a recognized leader in wellness and luxury hospitality. She has brought together the very best to build an innovative team, ready to put its expertise at your service.
Here are some of the other professionals on our team, specializing in wellness niches:
– financial expert;
– fascialist;
– treatment trainers;
– and other wellness and luxury hospitality professionals who join projects as needed.
Have a particular vision for your wellness center? At Wellness Consulting, you’ll find the right experts to help you achieve your goals. And if you’re not sure how to set your spa apart, Diane Bernardin can connect you with professionals experienced in creating original concepts tailored to your needs.
Discover our spa design services too
and outsourced wellness center management!
Our other contributors include a financial expert, a fascialist, massage therapists and trainers, and other wellness and luxury hospitality professionals who join the team as needed for each assignment.
Diane Bernardin’s expertise through Wellness Consulting
| Expertise | Areas of Expertise |
|---|---|
| Wellness Concept Development | Concept definition, positioning and guest experience |
| Spa & Hospitality Consulting | Advisory for premium hotels, resorts and spas |
| Spa Management | Operational optimization and performance improvement |
| Team Training | Developing practitioners’ and managers’ skills |
| Quality Audit | Review of standards, customer journey and areas for improvement |
| Cosmetics Strategy | Developing brand worlds and Signature offerings |
Expertise
The vision of founder Diane Bernardin
As founder of the spa and hotel consultancy Wellness Consulting, I believe a wellness project should come to life in a high-performing wellness space, within a thriving ecosystem where every detail helps create a unique and lasting experience for guests and for the teams who bring it to life. It should tell a cohesive story, create a memorable experience and meet guests’ deeper expectations.
A team of experts supporting wellness & hospitality projects
| Expert | Role | Areas of Expertise |
|---|---|---|
| Diane Bernardin | Founder & Managing Director | Strategic vision, wellness concept creation, luxury hospitality and spa project development |
| Anaïs Fretté | Project & Operations Manager | Project coordination, client support and operational follow-up |
| Hannah Holmes | International Spa & Wellness Project Manager | International project delivery, spa strategy and advisory for premium properties |
| Audrey Ourliac | Spa & Wellness Project Manager | Spa project design, guest experience and wellness offering optimization |
| Blandine Jaffelin | International Spa & Wellness Project Manager | International project management and wellness concept development |
| Nicole Oravec | Sports & Wellness Specialist | Training, sports expertise, movement, physical activities and holistic wellness experiences |
| Sonja Kuikstra | Natural Health & Nutrition Specialist | Training, holistic approach, natural health and personalized wellness programs |
Frequently asked questions
Who is Diane Bernardin?
Diane Bernardin is the founder and Managing Director of Wellness Consulting, a consultancy specialising in spa, wellness and luxury hospitality projects. She leads the firm’s strategic vision, from developing wellness concepts to delivering spa projects, supported by a multidisciplinary team of project managers and specialists dedicated to international projects. Her vision, which she sums up as follows, underpins the firm’s entire approach.
What are Wellness Consulting’s areas of expertise?
Wellness Consulting works across six key areas of expertise, all guided by Diane Bernardin’s strategic vision: wellness concept creation (concept definition, positioning and guest experience); spa and hospitality consulting (advisory for premium hotels, resorts and spas); spa management (operational optimization and performance improvement); team training (developing practitioners’ and managers’ skills); quality audits (assessing standards, the guest journey and areas for improvement); and cosmetics strategy (developing brand worlds and Signature offerings). The consultancy also supports the creation of fitness spaces within properties and the development of profitable wellness stays for the property as a whole.
What types of businesses does Diane Bernardin’s consulting firm work with?
The firm works with a wide range of businesses across the spa, wellness and hospitality sectors: luxury hotels and resorts looking to create or reposition their spa, independent urban spas, private clinics, residences, international multi-property hotel groups, as well as independent cosmetics brands at the launch or development stage.
Why choose Wellness Consulting to create a spa?
Creating a spa goes beyond installing treatment rooms in an available space. It’s a project that shapes the property’s identity, guest experience and long-term financial performance. This is exactly the conviction behind Diane Bernardin’s approach: a wellness space should “tell a cohesive story” while also performing commercially. Wellness Consulting supports projects from start to finish with an in-house multidisciplinary team rather than a network of subcontractors: defining the concept and positioning, designing spaces with architects, selecting equipment and treatment protocols, structuring the commercial offering, and training the teams who will bring the space to life every day.
What projects have Wellness Consulting and Diane Bernardin completed?
Wellness Consulting and its founder have a proven track record in France and internationally. Diane Bernardin has personally designed and led landmark projects such as Coquillade Provence Resort and Lily of the Valley, two renowned names in luxury hospitality and wellness. Since 2020, Wellness Consulting has worked with numerous prestigious properties, including Le Couvent des Minimes Hôtel & Spa L’Occitane, Zannier Hôtel on Bendor Island, the Dior Spas in Doha, Antibes, Dubai and New York, the Alcyon Spa at SLS Barcelona, Domaine de Verchant, Immersion Santé in Carnac, Naiora Spa in Strasbourg, and Louis Vuitton’s latest project on the Champs-Élysées in Paris.
Does Wellness Consulting work internationally?
Yes. Wellness Consulting supports projects in France and internationally, with a team dedicated to coordinating assignments across borders. Hannah Holmes and Blandine Jaffelin are both International Spa & Wellness Project Managers on the team: the former leads international project delivery and strategic advisory for premium properties, while the latter manages international projects and develops wellness concepts. The consultancy is also represented in the United States by Maud Ganry Boutaric, who oversees Wellness Consulting’s presence in the North American market.
What is Diane Bernardin’s team’s approach to designing a wellness concept?
Diane Bernardin’s team designs wellness concepts as cohesive ecosystems rather than a collection of services. The process begins with an analysis of the property’s goals and positioning, then develops an experience and story unique to the venue. That vision is then translated into spaces, treatment protocols and a commercial offering, followed by support with implementation and training for the teams who will bring the concept to life every day. In practice, this approach means applying the same high standards to every project: every decision—from space planning and equipment selection to treatment protocols and even the tone of voice in communications—must serve one overarching narrative, rather than simply stacking unrelated services without a common thread.
