Wellness Consulting
Cabinet de conseil Hôtels & Spa
en France et à l’international
Les lieux dédiés au bien-être
n’ont jamais été aussi convoités qu'aujourd'hui
Reposez-vous sur l'expertise de Wellness Consulting pour offrir à vos clients une échappée luxueuse dans un spa d’exception.
Domaine de Verchant 5*
Montpellier
Immersion santé - Médi Spa
Carnac
Naïora Spa, Strasbourg
Ouverture été 2026
La Villa Hoche, Deauville
Ouverture été 2026
Louis Vuitton, Paris
Ouverture prochaine
Chérir chaque projet wellness comme si c’était le nôtre.
La signature Wellness Consulting
À la croisée de l’excellence et de l’audace, notre méthode repose
sur quatre piliers visant à transformer chaque projet en une signature d’exception.
L’alliance subtile entre
sur-mesure et innovation
Chaque projet reflète l’équilibre parfait entre les tendances actuelles et l’identité unique de votre établissement, afin de créer un spa à votre image et à la hauteur de vos aspirations.
Une gestion complète
et maîtrisée
De l’étude de marché à la gestion externalisée, notre équipe d’experts spa prend en charge chaque étape pour garantir une réalisation fluide et parfaitement
orchestrée.
Une approche holistique et durable du bien-être
Chaque projet intègre le bien-être dans sa globalité (sport, santé, soins, spiritualité, alimentation) tout en valorisant l’ancrage local et les pratiques éco-responsables.
Une vision contemporaine
de l’hospitalité
Nous réinterprétons les codes du luxe pour offrir des espaces wellness en parfaite adéquation avec les attentes actuelles de vos clients.
De la conception au développement de projets forme et bien-être.
Nos prestations spa et wellness
Wellness Consulting se charge de semer les graines de votre succès, de faire fructifier
votre projet, et de le mener jusqu’à maturation. Découvrez nos services en lien avec les différentes étapes d’un business réussi.
Pourquoi choisir Wellness Consulting ?
Une synergie de savoir-faire complémentaires pour inspirer un nouveau monde de bien-être
â– Une équipe spécialisée dans l'hôtellerie de luxe et le wellness avec des professionnels multidisciplinaires experts dans leur métier
â– Des consultants wellness établis dans différentes régions de France, en Belgique, en Suisse, et mobiles dans le monde entier
â– Un réseau de fournisseurs spécialisés et de confiance
L’équipe Wellness Consulting est portée par Diane Bernardin, figure de référence dans le monde du bien-être et personnalité reconnue par ses pairs au travers de plusieurs récompenses internationales dont :
â– Le Prix international de Best Spa Director of the world 2019
â– Plus de 15 prix pour ses créations Spa & Wellness
Témoignages clients : Ils font confiance à Wellness Consulting
Depuis 2020, nous avons eu la chance de contribuer à de magnifiques projets Wellness dans le monde.
S'informer et partager
Nos derniers articles sur le Wellness
Rentabilité d’un institut de beauté : optimisez votre activité wellness According to Salon SME, 25% of French consumers regularly visit a beauty institute. This figure highlights the immense potential of this flourishing sector. Are you a wellness entrepreneur looking to invest in a lucrative business ? Or perhaps your wellness center is already established, and you want to know how to optimize the profitability of your beauty institute or urban spa? Here is our expert advice to help you understand the keys to success and the pitfalls to avoid for a thriving turnover. 3 étapes avant d’ouvrir un institut de beauté rentable 1. Carry out market research into the wellness sector and draw up a business plan for your spa The wellness market is booming, driven by growing demand for beauty treatments and organic and natural cosmetics. Constant innovation and the application of cutting-edge technology to the beauty sector are also contributing to this growth. It is therefore essential to assess the competition in your geographical area and within the specific category of day spa or beauty salon that best suits your business plan. Before you get started, market research and a business plan are essential to assess the feasibility and profitability of your project. These tools will help you understand the needs of your future clientele and define a clear strategy for your salon. Give yourself peace of mind by seeking support from a network of seasoned professionals . You’ll benefit from personalised support from an accountant, a solicitor, a project manager and others. 2. Decide what type of day spa or Institute you would like to open Located in an urban area, a beauty salon or urban spa offers a wide range of sophisticated services. With its prime location in a densely populated area, it attracts a clientele willing to pay premium prices. Do you prefer a quieter location, away from the hustle and bustle of the city? Your concept must make a strong impression to attract customers to a place where they won’t find your services anywhere else. In the case of a luxury spa or high-end beauty salon, every detail must be carefully considered to create a sense of surprise and exceptionality. Your range of beauty treatments, spa services, light refreshments and even fitness activities must be cutting-edge. You’ll be attracting a wealthy clientele seeking five-star services. 3. Build a strong network of wellness and beauty professionals to boost your salon’s turnover Drawing on the expertise of a professional network greatly increases your chances of success. Support from experts offers a range of benefits: personalised support, effective communication, increased visibility and innovative marketing strategies. All the specialist skills you’ll need as you bring your projects to life will be brought together within the same team, using a process that has long proven its worth. No nasty surprises! Quelle rentabilité pour un spa urbain ou institut de beauté ? Points clés et conseils pour rendre un institut rentable The profitability of a beauty salon depends on several factors: location, staff management, pricing of services and the overall management of the business. Here are some key points to help you maximise your profitability. 1. Choosing a strategic location for your wellness centre Choose a high-traffic location or an unusual spot that will set you apart from the competition. A well-chosen location attracts more potential customers and ensures greater visibility, both in the local area and online. 2. Building on a strong concept: spa storytelling An original and well-defined concept sets you apart from run-of-the-mill wellness centres and attracts a loyal clientele who share your values. 3. Digitalise your offer Make the most of new technologies to save time and enhance the user experience for your customers! – Online booking: make it easier for your customers to book appointments 24 hours a day, 7 days a week. – Online product sales: boost your revenue by selling your cosmetics and beauty accessories via an online shop. – Social media promotion: strengthen your online presence and attract new customers. Your online reputation is becoming increasingly important. 4. Optimising staff management: beauticians, spa therapists, etc. Adjust working hours to suit peak periods. Use your staff’s quiet periods for other tasks that generate revenue or enhance your brand image. Calculate the actual time during which an employee generates revenue, in particular using a tried-and-tested metric: the ‘productive minute’. 5. Expand the range of high-margin services Analyse your range of services and identify high-margin services that you could develop. Offer specialised, high-end treatments and new technologies to boost your profits. Similarly, regularly review low-margin services to identify areas for improvement. 6. Calculate your ROI as a good spa manager ‘Return on Investment’ (ROI) is a financial measure used to assess the profitability of an investment. It enables you to compare the effectiveness of different investments by calculating the percentage return relative to the initial cost of the investment. It is essential for allocating your money to the right areas of expenditure. 7. Spa manager or beauty salon owner: developing your positioning as a business leader A clear, fair management style that reflects your values will attract staff who share your values. They will therefore be more committed to their work and better able to embrace your processes and vision. This will enable you to achieve your objectives more quickly, in a healthy working environment, without staff turnover. Specific training programmes are available to strengthen your leadership skills and develop your staff’s capabilities . Your salon and your teams will grow together. Pitfalls and mistakes to avoid when optimising your beauty salon 1. Failing to prioritise the right areas of focus when setting up your beauty salon or city spa It can be tempting to decide on your cosmetics brand or décor as early as possible, thereby making your ideas very concrete. But before that, there are many other preliminary steps involved in putting your business strategy in place. It is this initial action plan that will turn your project into a successful reality. 2. Relying solely on training provided by cosmetics brands When you choose a cosmetics brand, you receive training on the products. This is useful, but beyond the technical training, it is essential to learn upselling techniques . How do you sell more, and how do you sell effectively? That is where the true power of a sales strategy lies. It is a real driver of turnover growth. 3. Underestimating the importance of the customer journey at the heart of your wellness centre A successful customer experience means not only additional profits, but also a loyal customer base that is satisfied with your services and helps to build your reputation. It would be a mistake not to capitalise on this potential for growth. Your website, telephone reception, skin analysis, advice, upselling, rebooking, CRM, merchandising… these are all key elements at every stage of the customer journey that will ensure your centre’s success. Your teams must be proactive before, during and after the service to make the most of every single customer acquisition channel. 4. Not providing a detailed financial forecast for your wellbeing project Calculating estimates (which are, of course, hypothetical) is a first step. In addition to this document, which is necessary when seeking funding from banks, it is essential to set out these figures in detail in a concrete business plan. Which services will generate what turnover? What will the occupancy rate be? What remuneration do you anticipate as the project leader? These figures will stem from your choices regarding business strategy and will enable you to gain a practical, hands-on grasp of your business, rather than just a theoretical understanding on an Excel spreadsheet. 5. Wanting to do everything on your own You might be keen to save money, or feel that making decisions on your own is simpler. It’s normal to be cautious at first about wanting to minimise investment. But in the long run, watch out for burnout! Making decisions on your own is energy-sapping and takes a toll emotionally – and therefore physically too. Lacking perspective by always being at the heart of the action can lead to poor choices. Remember to delegate! Either to your business partner, your right-hand person who has already been trained in business management, or to external service providers who are experts in the field. This can also be a valuable help in the event of unexpected sick leave, travel or time-consuming tasks such as marketing, for example. Your business will be able to continue running without you if you’ve planned ahead. The profitability of a beauty salon depends on strategic management, a tailored range of services and the optimal use of resources. By avoiding common mistakes and applying best practice, you can ensure the success and growth of your salon. Have a clear and ambitious vision for your project to see it through to a successful conclusion! The key to success: training and support! Contact Wellness Consulting to benefit from our expertise in these areas. Sources : – The economic and social importance of the beauty industry .
Our turnkey solutions for the design of luxury spas in Switzerland A popular destination for wellness and luxury, Switzerland is seeing a steady rise in demand for high-end spas. The luxury experience leaves no room for error. Wellness Consulting is a design and consultancy firm for hotels and spas looking to stand out from the crowd. As spa designers, whether in Switzerland, France, Dubai or the United States, we support you from start to finish, tailoring our approach to your specific needs. We customise every project to meet your expectations and those of your discerning clientele, whether you are a hotelier or the developer of a premium spa project. Switzerland: an ideal location for developing wellness projects When the spa rivals skiing Les stations de ski suisses attirent une clientèle en quête de détente après une journée intense sur les pistes. Que vous soyez à Zermatt, Verbier ou Saint-Moritz, votre spa doit répondre à des besoins spécifiques de récupération musculaire et de bien-être, ainsi que de qualité premium. Les installations comme les bains à remous extérieurs avec vue sur les Alpes, les saunas finlandais et les soins de cryothérapie sont très appréciés pour leur capacité à apaiser le corps et offrir un moment de relaxation en harmonie avec la nature environnante. Clientèle locale, frontalière ou internationale, il est nécessaire de satisfaire tous les besoins. Lavey, Saillon, Leukerbad… why a spa in a thermal resort? At spa resorts, the focus is on health and holistic wellbeing. What could be better than continuing these experiences when you return to your hotel? The spa can offer additional services: detox programmes, a range of massages, a salt cave, aquabiking, and so on. Visitors are looking for revitalising or comforting experiences that combine the use of therapeutic mineral watehwith relaxing or beauty treatments. Tranquillity, serenity and the effectiveness of the treatments are priorities for a clientele seeking to recharge their batteries. An urban spa in Zurich, a day spa in Geneva or a wellness spa in Lausanne: a relaxing break In major cities, urban spas offer residents and tourists places to recharge their batteries amidst the hustle and bustle of city life. The services on offer may be identical in hotel spas and day spas. However, it is essential to thoroughly research the local market in order to be able to offer, where necessary, a range of treatments that is more relevant and better suited to the pace of city life. The clientele is cosmopolitan and expectations vary. Whether it’s international tourists, busy residents or those seeking a break, the expectation of excellence in hospitality and wellness services must be met. 🏨 Do you already run a wellness centre and want to delegate tasks to free up your time and energy? Take advantage of our outsourced management support . You can also make use of our staff training and recruitment services . Spa designer in Switzerland: meet our design and consultancy team specialising in hotels and spas Our mission is to support you with your spa design project to: – keep pace with market developments and remain competitive; – optimise the occupancy rate of your hotel or spa; – increase your turnover; – meet the expectations of your customers, whether local or international. We handle every project with the utmost care. Tell us what you’re aiming for, we’re here to make it happen! This unique and growing market deserves a thorough approach: – spa design: preliminary design, market research, development of an original and bespoke concept; – support with budget forecasting and financing; – spa fit-out and project management; – revenue optimisation and outsourced spa management; – staff recruitment and training; Not to mention the CSR aspect, which is becoming increasingly important, both in terms of people management and respect for the environment. We also select the best technologies for you to help you stand out from the competition. We analyse the local market: a spa in a ski resort, a lakeside wellness centre, or a day spa in Bern will each be approached differently. đź«› Would you also like to incorporate a healthy snack bar or a herbal tea and herbal remedies shop into your spa or hotel? Nothing could be simpler! Read our article on how to open a healthy restaurant . Our International Wellness Consultants Europe is a mature market for luxury spas. This clientele is seeking innovative solutions, avant-garde architectural concepts and five-star services. At Wellness Consulting, we operate internationally thanks to a team of spa consultants who are well-versed in catering to these clientele. Our major cities and capital cities present a real challenge and constantly pose new challenges to the world of luxury. As true testing grounds for high-end hospitality, certain more intimate destinations push the boundaries of creativity even further. We are delighted to be able to tackle such stimulating challenges and bring your projects to fruition! Designing a luxury spa requires multidisciplinary expertise, ranging from architecture and interior design to wellness treatments and water engineering. These different disciplines must come together in a holistic approach. The aim is to create unique experiences that combine comfort, innovation and respect for the environment, whilst meeting the high expectations of an international clientele. Being a spa designer in Switzerland means tackling all these challenges at once. 📧 Please contact us using this form to discuss your project! Sources : - Setting up and managing a wellness centre ; - A study on the perception and image of the resort of Zermatt in Switzerland .
Wellness center labels in France, Switzerland and abroad: A guarantee of quality and trust The quest for quality and excellence has become a priority for attracting and retaining the demanding clientele of 5-star wellness . One of the most effective ways to stand out in this competitive environment is by obtaining quality labels and certifications . Why are they so important? How can they positively impact the image of your wellness center or spa ? Which ones should you choose and how do you get them ? This is what we will explore in this article on obtaining spa labels in France, Switzerland, and beyond. Why are labels essential for a wellness center? A guarantee of quality for your wellness consumers Labels are much more than just certifications. They demonstrate a commitment on the part of wellness centres to providing high-quality services. A spa or wellness centre certified by a recognised label gives customers confidence in the experience they are about to enjoy. This creates a positive first impression, even before the customer steps through the door. And that first impression accounts for 30% of the overall rating a guest will give your hospitality establishment. In an age when consumers are increasingly well-informed and concerned about their wellbeing and health, transparency and trust are essential. Obtaining a quality mark meets this growing consumer expectation. It means that the centre has been assessed by an independent third party and that it meets strict criteria, whether in terms of hygiene, care or customer service. This helps to build a relationship of trust with customers. A key differentiating factor in a competitive market The wellness sector is booming. Standing out from the competition is essential, and certification schemes are a powerful tool for achieving this. They enable you to highlight your establishment’s unique qualities and demonstrate that you adhere to the highest standards of wellness and care. This is a major selling point in a world where breaches of standards and health risks of all kinds are closely scrutinised. It also gives you valuable peace of mind when dealing with litigious individuals. Continuous improvement of standards Obtaining labels encourages establishments to maintain high standards and improve constantly. Most certifications require regular audits, pushing wellness centers to stay up-to-date with best practices and offer increasingly sophisticated services. âś… To learn more about setting up these audits, visit our "Mystery visit" page , your establishment and teams can benefit from powerful areas for improvement! Building customer loyalty in spas and wellness centres Gaining official recognition also helps to build customer loyalty. A customer who has had a satisfying experience at a certified spa will be more inclined to return. Furthermore, these customers often act as brand ambassadors, as they are more likely to recommend your centre to their friends and family. Boosting the visibility of my wellness centre Many certification schemes enable certified establishments to be listed in online directories or guides, thereby increasing their visibility. Some schemes also organise promotional campaigns to raise awareness of certified centres, which can provide an excellent marketing boost. Continuous improvement and innovation in beauty and wellbeing The regular audits required to maintain accreditation encourage centres to review their practices and innovate. This ensures continuous improvement in services and constant adaptation to new trends in wellbeing. Reducing the costs of your urban or hotel spa Certain labels, such as the European Ecolabel, for example, can also help you optimise your resources and reduce your operating costs by implementing environmentally responsible practices, such as reducing water or energy consumption. đź’¶To learn more, browse our article on how to make a spa profitable . The different types of spa certification in France and internationally 1. The spa-A label The spa-A quality label is a prestigious French certification recognized in the wellness industry. It is awarded to centers that comply with strict specifications regarding treatment quality, guest reception, hygiene and practitioner expertise. How to obtain the spa-A label? – Compliance with rigorous hygiene standards. – Use of natural or organic products. – Expertise and continuous staff training . – Commitment to service improvement. 2. The Ecocert label: Sustainable wellness Establishment The Ecocert label is an internationally recognised certification that guarantees compliance with ecological and sustainable practices. Ecocert has launched a new, specific designation: "Sustainable wellbeing Establishment" , specially designed for spas, wellness centres and wellbeing establishments wishing to commit more deeply to sustainability and environmental protection. This reflects a desire to position themselves as leaders in sustainable wellbeing. How do you obtain the Ecocert Sustainable Wellbeing Establishment certification? – Use of natural or organic products and sustainable materials for interiors. – Responsible management of water, energy, and waste. – Social well-being of employees (fair working conditions). – Engagement with the local community (local suppliers). – Regular audits to maintain certification. On this topic, watch the linkedIn live featuring the Ecocert group and Diane Bernardin , CEO of Wellness Consulting ! 3. European ecolabel In a world increasingly focused on sustainable development, being awarded the European Ecolabel is an undeniable asset for a wellness centre wishing to promote an environmentally friendly and responsible approach. This label primarily relates to the use of products and the management of resources. How to obtain the european ecolabel? – Use of eco-friendly and organic products; – Effective management of waste and resources (water, energy); – Reduction of COâ‚‚ emissions; – Commitment to environmentally friendly practices. How to obtain a label for your wellness center Step 1: Choose the right label The choice of certification should be based on your establishment’s values and the expectations of your target clientele. A centre focused on environmental well-being might opt for the European Ecolabel, whilst a luxury spa would be more likely to choose the Spa-A Quality Label. One does not preclude the other. Step 2: Prepare your center Once you have selected the scheme, it is important to ensure your establishment is prepared to meet the specific criteria set out in the guidelines. This may include training your staff, implementing new hygiene procedures or adopting sustainable practices. Step 3: Request an audit Most accreditations require an assessment or audit of your organisation by an independent body. This involves an on-site inspection, a review of your services and management, and interviews with staff. Step 4: Maintain the certification Once you have achieved this accreditation, it is important to maintain the standards that enabled you to be certified. Accreditation schemes often require regular audits to ensure that quality standards are consistently met. Certification schemes for wellness centres, spas and health and wellness centres are powerful tools for ensuring quality, attracting new customers and retaining existing ones. They are a symbol of trust and professionalism, whilst offering greater visibility in a constantly evolving market. Whether you run a luxury wellness centre or an eco-friendly spa, choosing the right certification and meeting its criteria will help you stand out and ensure the long-term success of your establishment. Whether you’re looking for a spa certification in France, Switzerland, New York or Dubai, Wellness Consulting can audit your centre and/or implement the relevant recommendations. Call us on +33(01) 86 52 87 22 or +33(0)6 31 99 09 95, or send us an email: contact@wellness-consulting.fr ! Sources : Spa-A label ; Spas de France label ; Ecocert : Sustainable wellbeing establishment label ; European ecolabel .
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